No one likes dealing with difficult customers - except clever companies. The reason is because difficult customers usually have a hard time getting what they want from all of the vendors they deal with. If you can master the skills from this seminar, you can convert your difficult customers one at a time into an extremely loyal customer base that returns to you every time.
Date: 10th September 2024
Venue: INTI International College Penang, Bayan Lepas, Penang
Course Objectives:
At the end of this Workshop, candidates will be able to:
Achieve Customer Service Excellence and Service Leadership
Build Excellent Customer Rapport and Relationship
Project Professional Customer Satisfaction Image and Impression
Handle Difficult and Demanding Customer
Develop Positive and Unique Customer Satisfaction Culture
Who Should Attend:
All employees who want to understand what it takes to develop a service excellence culture within their organization.
Training Methodology:
Presentation / Discussions
Skill Practice Sessions and Feedback
Video Analysis
More Training Pictures:
Feel free to contact TSY Consultancy by Call / WhatsApp to +6012-6243921 or email to marketing@tsy.my
Cheers.
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