No one likes dealing with difficult customers - except clever companies. The reason is because difficult customers usually have a hard time getting what they want from all of the vendors they deal with. If you can master the skills from this seminar, you can convert your difficult customers one at a time into an extremely loyal customer base that returns to you every time.
Date: 9th January 2022
Venue: WL Wah Lean Sdn Bhd, Bukit Minyak, Penang
Course Objectives:
At the end of this Workshop, candidates will be able to:
Identify the causes that make people difficult
Manage difficult customers more professionally
Identify personality types and apply time tested strategies in handling them
Manage their negative feelings when dealing with difficult customers
Sustain your good customers to your organisation
Appreciate how customer-orientation can impact sales and company’s profits
Understand that internal and external customer service
Prioritize and focus on the top expectations of customers
Make better choices to improve attitude
Develop a personalized strategy for improving listening skills
Choose vocabulary that is calming and persuasive
Turning angry customers into happy repeat customers
Who Should Attend:
All employees who want to understand what it takes to develop a service excellence culture within their organization.
Training Methodology:
Presentation / Discussions
Skill Practice Sessions and Feedback
Video Analysis
More Training Pictures:
Feel free to contact TSY Consultancy by Call / WhatsApp to +6012-6243921 or email to marketing@tsy.my
Cheers.
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