Aug 25, 20202 min read

TSY In House Training #153: Effective Communication & Interpersonal Skills

Communication skills are an essential component in every organization. People in organizations spend up to 75% of their time communicating with one another; whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels. Poor communication skills can lead to poor public image, misunderstandings, mistakes, loss of productivity and can affect the morale and performance for the company. By practicing good interpersonal communication skills, your employees and organization will perform better because everyone will know what is expected of them and what it takes to communicate effectively. The program aims to help individuals to learn how to communicate clearly, avoid jumping to conclusions, seek clarification and avoid making assumptions that distorts the information received. They will know how to create the positive impact required to gain the confidence of their subordinates, bosses, customers and suppliers. This program has been designed to meet the needs of a highly competitive business environment, by equipping its executives with the practical know-how and skills to communicate more effectively – to enable them to meet the challenges posed by competition and external factors.

Date: 19th August 2020

Venue: Jinko Solar Technology Sdn. Bhd., Prai, Penang

Course Objectives:

This workshop will cover foundational knowledge and skills of interpersonal communication including: understanding and adjusting to different communication styles; active listening; giving and receiving feedback; asking and responding to questions; and understanding the impact that culture has on interpersonal communication. Leadership and employee perspectives will be examined including strategies to build an organization based on effective communication practices.

Who Should Attend:

The program is relevant for Executives, Managers, Department Heads and any individuals to improve the Communication Skills to achieve higher level of performance in their Business.

Training Methodology:

The program adopts short lectures, interactive learning activities, small group discussions. Video analysis brings excitement to this skills program.